WAIQ PRIVACY POLICY

PRIVACY POLICY:  Welcome to WAIQ!  Most privacy policies feel like they're written in some ancient alien language, so we've crafted this one in plain, everyday English so you can actually read it without needing a decoder ring or a law degree. We're doing this because we use Zoom's SMS services to chat with you via text, and they (along with laws like the TCPA) require us to spell out exactly how we handle your info. Transparency is key—especially when it comes to your personal information. Think of this as our promise to keep things straightforward, respectful, and a bit fun. Now, let's dive in!

Last Updated: January 23, 2026

WAIQ is all about respecting your privacy like it's our own. This policy breaks down how we collect, use, share, and protect your info when you visit our website or  when we exchange texts.. We're ticking all the boxes for Text Messaging Policy, 10DLC/A2P rules, the Telephone Consumer Protection Act (TCPA), and other privacy laws that keep things fair.

1. What Info Do We Collect?

We grab just what we need—no hoarding here. That might include:

  • Your Contact Basics: Like your phone number, name, or email.

  • Text Chat Stuff: Your mobile number, the messages you send us (or we send you), when they happened, and if they got delivered successfully.

  • Consent Proof: When you said "yes" to texts, how you did it (like checking a box on our site), what it was for, and any confirmation we sent back.

  • Auto-Magic Data: Things like your device type, IP address, or browser (the usual website tracking suspects).

We steer clear of sensitive stuff like your bank details or health info through texts—unless we tell you upfront and you give the green light.

2. How Do We Use Your Info?

We're not spying; we're just keeping things running smoothly. We use it to:

  • Ping you with useful texts—like appointment nudges, order updates, account alerts, or quick support replies.

  • Chat back when you text us.

  • Double-check who you are or that you really opted in.

  • Make our services better and more user-friendly.

  • Follow the law.

Marketing texts? Only if you specifically say it’s Okay.  We won't bombard you—promise.

3. Your Thumbs-Up for Texts

When you pop your mobile number into our site (say, in a form or during checkout), you're basically giving us the ‘Okay’  to text you via SMS. Message and data rates might apply (thanks, carriers), and how often we text depends on what's up. But hey, you don't have to agree to texts to buy stuff or use our services—no pressure!

For marketing vibes, we'll ask separately with something crystal-clear like: “Cool if we text you deals from WAIQ? Msg & data rates may apply. Frequency varies. Reply STOP to bail.”

4. How to Say "No Thanks" Anytime

Changed your mind? No hard feelings! Just reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text from us. Or hit us up at [Your Email] or [Your Phone Number].

  • You'll get one last text confirming you're out.

  • Then, radio silence from us (except maybe that confirmation).

  • Need help? Reply HELP for deets and our contact info.

5. Who Else Sees Your Info?

We only share what's necessary.  That means sharing with our SMS provider (Zoom) and carriers to get 

Selling your number for someone else's spam? Not our style—we don't sell, rent, or trade it for marketing.

6. How Long Do We Hang Onto It?

We keep your number and consent records for at least four (4) years after our last chat, or longer if the law says so. It's like keeping receipts for that "just in case" moment.

7. Keeping It Safe

We've got administrative, technical, and physical safeguards to guard your info. Of course nothing online is 100% hacker-proof, but we do our best!

8. Your Rights (Because You Call the Shots)

Depending on where you are, you might get to:

  • Peek at, fix, or delete your info.

  • Pull back your consent.

  • Opt out of marketing.

  • Ask about who we've shared with (shoutout to CCPA/CPRA fans).

  • Not get punished for using these rights.

Want in? Email us at info@waiq.io.

9. Updates to This Policy

Life changes, so might this policy. We'll shout about big tweaks by posting here and maybe texting or emailing you if we can.

10. Got Questions?

We're all ears! Reach out at:

Email:info@waiq.io

Phone: 941-212-2442

By using our site and sharing your number, you're saying you've read this and are good with it. Thanks for trusting WAIQ!